Welcome to the America’s Cup support centre:
Please check our Frequently Asked Question, if you can't find an answer please click here, a member of the AC support team will be in contact within 24 hours.
Q: Will there be replays available in the app of the world series events?
A: Yes, replays will be published the same day (approx 2.5 hours after racing). To watch race replays you will need to be an AC+ user and have purchased the event. The same territorial content restrictions apply to replays and live content. Please check https://www.americascup.com/en/ac-plus.html
Q: I have loaded the app and purchased the event but I don’t see any data or live action.
A: Live broadcast including data for each event will begin 10 minutes prior to the scheduled race start time. For race times, please visit the schedule section of the app or website.
Q: Can I see the practice races?
A: No, only the LIVE RACING will be broadcasted, not the practice races.
Q: What does second screen experience mean?
A: You will be able to see four live on board cameras. (Live only)
Q: Why can’t I see live racing from the AC+ app?
A: Access to live racing depends on broadcast arrangements in your country. Details on what you can view in your country are here - https://www.americascup.com/en/ac-plus.html
Q: On which broadcast network can I see the Live Racing?
A: Please click here for detailed information on TV broadcasting corresponding to your local area https://www.americascup.com/en/where-to-watch.html
Q: Why is AC+ not available on the web?
A: Due to our TV Network partner rights, AC+ is not available for the web. You can access from mobile apps (iOS and Android).
Q: Can I use Chromecast or Airplay to display AC+ content on my TV?
A: Yes, Airplay is available on iOS and Chromecast is available on Android. Chrome cast is not currently available on iOS.
Q: Why does the app need my location?
A: This is used to determine content restrictions in your region and for targeted push notifications.
Q: Can you refund my purchase?
A: Yes it is possible for us to refund your purchase. Please email us with the details of your problem and we will try to help you resolve it before issuing an refund.
Q: Why can't I login to my account?
A: There are two common problems:
- The user name field is case sensitive and on iOS devices the first letter is automatically capitalised. Please always double check this when trying to login.
- Please double check your password is typed correctly. If you have forgotten your password, please tap on the forgotten password link.
In the case that you continue to have issues logging in, please contact AC support for futher assistance.
Q: Can I change the email address associated with my AC+ account?
A: Yes this is possible by creating a new AC+ account and then tapping on the “restore purchases” button within the profile purchases page (you can navigate to the profile purchases page by tapping on the AC+ button on the top right hand corner of the app or via the burger menu). This will query your iTunes or Google Play account and transfer the purchases to your new account.
Q: Is it possible to upgrade to a season pass?
A: No, currently this isn’t possible.
Q: What connection speed is required to run streaming within the app?
A: The minimum required connection speed is 500 Kbps. At this speed it should be possible to stream AC+ content. Please beware though that your connection speed may vary and cause the stream to buffer or even pause. The ideal connection speed when connected on cellular data is 2 Mbps and on WIFI 6 Mbps for the HD stream.
Q: What content is available with an AC+ account?
A: Users with AC+ accounts have access to the following:
Free Access: To Virtual Eye (3D graphical representation of racing), live onboard audio and live onboard cameras from 4 of the competing yachts - this service is available in all countries except France.
Paid Access: To the America’s Cup broadcast feed (also known as the world feed). This is a produced feed with expert commentary.
Q: Why does the stream buffer or stop on my device?
A: This is most likely due to a Internet bandwidth issue. Please use the diagnostic tool within the settings section of the app to test your connection if issues should arise. Keep in mind the minimum connection speed required to stream video is 500 Kbps. In the case your connection is over the required bandwidth level, please contact AC + support for technical assistance with your issue.
Q: How do I purchase replays?
A: The easiest way to purchase replays is by going to the replays section of the app (navigate to the bottom of the burger menu and select “replays”). Tap on the replay you wish to watch and if you haven’t purchased it already you will be prompted to do so. You can also access replays from the standard video section of the app. Replays will only show if your current location is not subject to territorial restrictions.
Q: Is there an America’s Cup Apple TV app?
A: There isn’t currently an America’s Cup Apple TV app, though this maybe developed in the future. At the moment the best option is to use AirPlay from your mobile device.
Q: Is it possible to chose what push notifications I receive?
A: Yes, you can set your push notification options from within the settings section of the app. This can be accessed via the app’s burger menu.
Q: What is the turn around time for support requests:
A: During live events best endeavours are made to respond to support requests within 10-20 minutes. In non-live event periods, we aim to respond within 24 hours.